A tenant says what is wrong in twenty seconds, from their phone. It arrives with the property it is about and what needs doing first.
Everyone who sends something was given a code by whoever manages their property: a link on their phone, or a printed sheet at a viewing. It opens in one tap, needs no app and no sign-in, and what it sends is retold before anyone reads it.
Running the properties? Your login opens the other side: every property, what has been said about each one, and which agent is dealing with it.
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An Upline link has /w/ in it, followed by a short code. If the one you were sent does not, it is the wrong link.